Support
Technical support, service requests, parts ordering, and direct access to our operations team.
Call us
+49 30 7566 8290
Mon-Fri 8:00 - 18:00
Service request
Frequently asked questions
Service requests are handled with priority during business hours. Emergency support is available 24/7 for full-service customers.
Full-service customers: all parts are included — just submit a service request. Self-Service customers: order through our parts shop or contact support.
Full-service customers receive a free swap unit. Self-Service customers can book a repair or purchase replacement parts.
Yes, contact our sales team to discuss upgrading your service plan at any time.
Yes, on-site training is included in the initial deployment and available on request for team changes.